Terms and Conditions

Welcome to petslover.in. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting, browsing, or purchasing from petslover.in, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. About Petslover.in

Petslover.in is an online platform offering pet-related products and information. All products and services are subject to availability and may be modified or discontinued without prior notice.

3. Eligibility

To use this website, you must:

Be at least 18 years old, or
Use the website under the supervision of a parent or legal guardian.

4. User Account

You are responsible for maintaining the confidentiality of your account and password.
Petslover.in is not responsible for any loss arising from unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these terms.

5. Product Information

We strive to display accurate product descriptions, images, and prices.
However, minor variations may occur due to lighting, packaging updates, or manufacturing changes.
Petslover.in does not guarantee that all product descriptions are error-free.

6. Pricing & Payments

All prices listed are in INR (₹) unless stated otherwise.
Prices may change without prior notice.
Payments must be made through available and secure payment methods on the website.
Petslover.in is not responsible for payment failures caused by third-party payment gateways.

7. Shipping & Delivery

Delivery timelines are estimates and may vary based on location, courier partner, or unforeseen circumstances.
Petslover.in is not liable for delays caused by logistics partners, weather, strikes, or force majeure events.

8. Returns & Refunds

Returns or replacements are accepted only if products are damaged, defective, or incorrect at the time of delivery.
Requests must be raised within 5 days of receiving the product.
Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.
(You may link this section to a detailed Return & Refund Policy page.)

9. Cancellation

Orders once shipped cannot be cancelled.
Petslover.in reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

10. Use of Website

You agree not to:

Misuse the website or attempt unauthorized access
Upload harmful code, viruses, or malicious content
Violate any applicable laws or regulations

11. Intellectual Property

All content on petslover.in (logos, text, images, graphics, design) is the property of Petslover.in.
Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Limitation of Liability

Petslover.in shall not be liable for:

Any indirect, incidental, or consequential damages
Loss arising from misuse of products
Allergic reactions or improper use of pet products

Users are advised to consult a veterinarian before using any pet health or nutrition products.

13. Third-Party Links

Our website may contain links to third-party websites. Petslover.in is not responsible for the content, policies, or practices of such websites.

14. Privacy

Your use of petslover.in is also governed by our Privacy Policy, which explains how we collect and use your personal information.

15. Changes to Terms

Petslover.in reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

17. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: care@petslover.in
📞 Phone: +91 9717120013
📍 Address: 37p Sector 6 Faridabad Haryana 121006